Returns and Right of Withdrawal

At AP Service & Parts, we aim to provide a clear and transparent procedure for managing returns and withdrawal requests related to online purchases.

This page explains the timing, conditions and steps required to return a product purchased through our website.

Right of Withdrawal for Consumer Customers

If you purchased as a consumer, meaning for purposes unrelated to any business, commercial, craft or professional activity, you may exercise your right of withdrawal within 14 days from the delivery date, without providing any reason.

If your order includes multiple products delivered separately, the 14-day period starts from the delivery date of the last product.

How to Request a Withdrawal

To exercise your right of withdrawal, you must send us a clear request within 14 days from the delivery date.

You can submit your withdrawal request by completing the form below. After receiving your request, we will review it and send you the return instructions by email.

Alternatively, you may send your request by email to info@apserviceandparts.it, clearly stating your decision to withdraw from the purchase contract and including the following information:

• name and surname or company name;
• order number;
• product or products you wish to return;
• date of receipt of the goods;
• email address and phone number;
• any useful information for managing the request.

Commercial information: +39 0185 73 99 53

Returning the Products

After communicating your withdrawal request, the product must be returned within 14 days.

The product must be returned:

• intact;
• complete in all its parts;
• not damaged;
• preferably in its original packaging;
• together with the order document or purchase reference.

The customer is responsible for any decrease in the value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return Shipping Costs

Unless otherwise agreed in writing by AP Service & Parts, the direct cost of returning the product is borne by the customer.

We recommend using a tracked shipping service, as the product remains under the customer’s responsibility until it is delivered to our premises or to the return address provided in our instructions.

Refunds

In case of a valid withdrawal, AP Service & Parts will refund the payments received, including any standard delivery costs paid at the time of purchase.

The refund will be made using the same payment method used for the original order, unless otherwise agreed with the customer.

AP Service & Parts may withhold the refund until the returned product has been received or until the customer has provided proof of shipment.

Products Excluded from the Right of Withdrawal

The right of withdrawal may not apply in the cases provided for by applicable law, including, by way of example:

• products made to measure or clearly customised;
• products specifically ordered at the customer’s request and not intended for standard catalogue sale, where the legal conditions apply;
• goods which, after delivery, are inseparably mixed with other goods;
• services already fully performed with the customer’s consent, where provided for by applicable law.

For technical and industrial spare parts, the nature of the product and the specific order conditions must be assessed on a case-by-case basis.

Purchases by Companies, Professionals or VAT Holders

The right of withdrawal provided by consumer protection law applies to consumer customers.

For purchases made by companies, professionals or VAT holders, any return request will be assessed according to the commercial conditions applicable to the order and subject to prior authorisation by AP Service & Parts.

Damaged, Incorrect or Non-Compliant Products

If you received a damaged, incorrect or non-compliant product, please contact us as soon as possible and provide:

• order number;
• description of the issue;
• photos of the product, packaging and shipping label;
• contact details.

These requests are not treated as simple returns due to withdrawal, but as reports concerning damaged, incorrect or non-compliant goods.

Withdrawal Request Form

Please complete the form below to submit your withdrawal or return request.